Job Description

Job Description

Certification Details

• NJ Licensure Nursing

Job Details

• The Patient Navigator, Surgery is an advocate and educator for the patient, as well as family members through the Surgery/cancer continuum.
• Treats all patients with dignity and professionalism.
• Provides competent clinical care to patients during office visits.
• Is considered a content expert in the specialty practice in which they are responsible.
• Facilitates communication between patients and healthcare providers.
• Provides education and educational resources to patients and their families.
• Greets patients courteously and efficiently processes their information.
• Completes physician’s orders accurately and thoroughly.
• Guides assigned patients through the health care system and is a strong patient advocate.
• Supports the patient and family in coping with the psychological aspects of cancer.
• Coordinates appointments with providers for timely delivery of diagnostic and therapeutic services while accommodating the patient as much as possible.
• Answers patient telephone calls, including triaging emergent/urgent phone calls and inquiries related to appointments and general practice information.
• Transfers calls to appropriate persons or departments as needed.
• Communicates professionally with physicians and relays messages to clinicians with follow-up as indicated.
• Ensures all necessary materials for new patient visits are available for clinicians prior to appointments.
• Advises patients on records and forms to bring to visits.
• Prepares new patient records efficiently as per practice standards.
• Elicits patient clinical information for appropriate scheduling of referrals.
• Encourages referrals and schedules new appointments based on clinical presentation and protocols.
• Investigates scheduling options if next available appointment exceeds reasonable timeframe and follows up accordingly.
• Identifies and addresses barriers to care to ensure timely and appropriate treatment.
• Connects patients with resources and social support systems.
• Helps patients access financial services for healthcare needs.
• Works with clinical research teams to identify potential research subjects for clinical trials when appropriate.
• Networks and cultivates relationships with hospital and community services.
• Provides community education to raise public awareness.
• Participates in practice hours and locations as needed.

Job Requirements

• 5 years nursing experience in related field (Surgery/Oncology).
• Good computer skills.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Strong critical thinking skills.
• RN (Associates, Diploma, BSN) required.
• NJ Licensure Nursing required.

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