Job Description

Job Description

Job Description

Elevate Your Career to Unparalleled Luxury: Executive Operations Assistant at Royal Isabela

Are you a dynamic, bilingual professional with a passion for excellence and a talent for seamless operations? Do you thrive in a fast-paced, luxury environment where your organizational abilities and exceptional customer service skills make a tangible impact? If so, Royal Isabela invites you to join our team as an Executive Operations Assistant , a pivotal role supporting our General Manager in delivering an extraordinary guest experience.

Imagine:

• Being a key player in our resort's daily operations, ensuring every detail reflects our commitment to unparalleled luxury.
• Orchestrating VIP guest experiences, from meticulously planned itineraries to flawless execution.
• Playing a crucial role in achieving and maintaining our prestigious 4-diamond certification, ensuring the highest standards of service and quality.
• Leading critical projects, from transformative remodels to emergency response coordination, showcasing your exceptional project management skills.
• Working directly with the General Manager, gaining invaluable experience and contributing to strategic initiatives.

This isn't just a job; it's an opportunity to:

• Make a real difference: Your contributions will directly impact the guest experience and the resort's success.
• Grow professionally: Develop your skills in project management, customer service, and executive coordination within a luxury setting.
• Become part of a high-achieving team: Deliver outstanding guest experiences in a breathtaking setting.
• Be a leader: Help develop high-potential staff and support a productive work environment.

We're seeking a candidate who:

• Is Fully Bilingual: Fluency in English and Spanish (oral and written) is essential.
• Has Proven Experience: A Bachelor's degree in international business or a related field, coupled with significant experience as an executive assistant or in a similar role.
• Is a Master of Organization: The ability to manage multiple tasks, prioritize effectively, and maintain meticulous attention to detail.
• Has a Customer-Centric Mindset: A passion for delivering exceptional customer service and resolving complex issues with grace and professionalism.
• Has Project Management Expertise: The ability to plan, execute, and monitor projects, ensuring timely and successful completion.
• Has Luxury Hospitality Insight: Knowledge of the luxury hospitality industry is highly preferred.
• Is Tech Savvy: Proficiency in Microsoft Office Suite and experience with project management, communication, CRM, and data analytics tools.
• Has Crisis Management Capabilities: The ability to assist in emergency response and maintain calm under pressure.

Your responsibilities will include:

• Managing the General Manager's agenda and coordinating meetings.
• Responding to customer reviews and resolving guest complaints.
• Overseeing quality audits and ensuring compliance with industry standards.
• Coordinating VIP visits and special events.
• Supporting payroll processes and workforce relations.
• Managing purchase requisitions and budgetary compliance.
• Coordinating emergency response.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• The chance to be part of a world-class luxury resort.

EEOC l Equal Opportunity Employer

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