Job Description

Job Description

Job Description

At-a-Glance:
Are you ready to build your career by joining a leading provider of sustainable and efficient transport solutions. If so, our client is hiring a Contract Administrator .

• Contract
• Remote (100% Remote)

Required:

• Bachelor's degree in business administration, finance, or a related field.
• Proven experience as a Contract Administrator or similar role.
• Well-versed knowledge of Order Management processes and procedures, including Procurement, Logistics, and other critical supply chain functions.
• Knowledge of the organization, businesses, and processes.
• Strong professional judgement and problem-solving ability.
• Proven experience in supporting project managers and other project team members.
• Excellent attention to detail and accuracy.
• Demonstrated desire and ability to quickly learn and understand new contractual and legal topics.
• Excellent negotiation and communication skills, both written and verbal.
• Self-motivated with ability to work under pressure with a sense of urgency and thoroughness.
• Flexible team player willing to accept new challenges and assignments based on needs of the business.
• Knowledge of SAP, CRM tools, COMPAS.
• Preferred experience in Salesforce, and NetSuite.

Responsibilities:

• The Contract Administrator will work with key business partners including Customer Support and Order Management support functions, Business Development, Logistics, Project Management, Product Management, Finance, and Physical Distribution. Range of responsibilities include, but are not limited to, the following:
• Manage the complete sales order lifecycle from entry to invoicing, including validation against purchase orders and original proposals, schedule tracking, and cost control.
• Collaborate with the sales team to prepare, review and understand customer requirements and contract terms, ensuring compliance with company policies and legal requirements.
• Monitor contract performance and compliance throughout the lifecycle, ensuring adherence to company policies, legal requirements, and internal guidelines while identifying process improvement opportunities.
• Act as liaison between customer support, order management, and other internal departments (finance, operations) to ensure timely resolution of customer inquiries, troubleshooting, invoicing, delivery, and post-shipment issues.
• Control administrative processes in contract management in collaboration with the project team; including documentation of progress, timelines, risks, and supporting material availability, product support, change orders, and warranty matters.
• Utilize CRM to manage and prioritize caseload according to established service level agreements.
• Work through the returns and warranty backlog.
• Return authorizations (RMA):
• • Review case details in SalesForce
  • Determine appropriate action. (will be trained)
  • Process action in SAP
• Warranty:
• • Review case details in SalesForce
  • Determine appropriate action (will be trained)
  • Process action in SAP

Hired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.

Company Description

Hired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.

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