Job Description

TITLE: Business Intelligence Analyst

POSITION TYPE: Full Time (W2)

LOCATION: Plano, TX

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage todays most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit .

WHO were looking for:

We are looking for a Business Intelligence Analyst who will be responsible for playing a crucial part in developing impactful and engaging dashboard solutions that drive customer service strategy. You will be proficient in SQL, Python, and Tableau. You should demonstrate the ability to code production grade SQL/Python queries, design optimal data models and create interactive dashboards and visualizations that drive business decisions.

Role and Responsibilities:

• Follow agile development principles to develop and deploy cutting edge Data Products and POCs using massive sets of structured and un-structured data.
• Ensure the data product is deployed with through testing and is of the highest quality.
• Communicate the results to other members of the team in a clear and intuitive manner.
• Interface with leadership and team members regularly to brainstorm ideas, communicate progress and risks.
• Use JIRA and Confluence as tools for Agile Project planning.
• Communicate the progress and results in a clear, concise and timely manner with other stake holders.

Data

• Always looking out for data resources that enhance the model performance.
• Clearly communicate with PMs about acquisition of the data sources.
• Work with team members to develop and design solutions for data products.
• Write code to clean, munge, analyze, EDA, visualize terabytes of data.
• Be proficient in EDA and visualizations.
• Debug the machine learning models with ease.
• Understand the upstream and downstream interface requirements and design the solutions accordingly.
• Always look for avenues for automation in data pipelines wherever applicable.
• Get comfortable in following the teams sprint planning procedures.
• Clearly communicate with DE about deployment requirements.
• Work with DE to get the data in Data Lake in the required format.

Compliance

• Ensure completeness of the product,
• Make sure that the product is of the highest quality.
• Adept at documenting the analytical work. Ensure that the documentation is complete and reviewed by Team Leads.
• Ensure code meets team standards.
• Use JIRA for agile development.

Required Experience and Education:

• 5-9 years of experience in Customer Service functions for consumer products, retail, tech, telecom, or financial industries.
• BS or MS in Mathematics, Computer Science, Engineering, or Economics (required).
• Experience in Big Data environment specifically Hive/Spark where you have worked on solutions that scale smoothly on high-volume (1TB+) & high-dimensionality (500+ variables per schema) data.
• Experience in Customer Service Operations in one of the following domains:
• Telecom/retail/e-commerce/consumer packaged goods (CPG), Mobile or Consumer electronics industries.
• Expert in Tableau and can craft jaw-dropping dashboards that wow stakeholders and inform strategic decisions.
• Experience with Agile Principles/Scrum/Kanban.
• Solid understanding of Hadoop (Hive and Impala) & Spark (PySpark/Scala).
• Proficient in (Python/Scala/R/Java ) & SQL.
• Solid coder who uses either SQL & (Python/Spark/R) to deploy data solutions or data products into production.
• Proficient in Data Visualization Software Tableau/Power BI.
• Worked with massive structured/unstructured data sets before.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Proactive and sometimes Reactive:
• "Think and Jump right in" attitude.
• Independent contributor simultaneously valuing feedback from team members.
• Work Style:
• Be analytical and solve problems without losing sight of end goals.
• Detail oriented but never lose sight of deadlines.
• Procedure Oriented:
• Clearly understand and agree on the standards set by the leadership and how they will be evaluated.
• Maintain standards most of the time however should voice new procedures and systems.
• Interpersonal skills:
• Need to be able to empathize with the team and be able to control his/her internal state to handle the workload during ambitious targets.
• Given ambitious deadlines, be proactive and extract clarity on requirements, deliverables and tasks from PM and leadership.
• Quality Control:
• Constantly check on models and not assume that things are ok.
• Highly enthusiastic in uncovering actionable insights from data and conveying these insights to business as stories that stick.
• Strong analytical person who loves solving business problems using massive data sets.
• Ability to interface with leadership and team members to get clarity on your requirements, end goals and deliverables.
• Always have an eye on the products you deployed and never assume that everything is ok.
• Comfortable following the procedures and coding standards set by the organization

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT well bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disabilities
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.

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