Job Description

Consumer Affairs Representative ll (French) - Southern Pines, North Carolina or Richmond, VA

We are seeking qualified candidates for position of Consumer Affairs Representative ll at either our Southern Pines, NC facility or our Corporate Headquarters in Richmond, VA. This is a salaried, overtime eligible, office environment, Monday - Friday 8:00 - 5:00 pm role. This role is the first line of communication for our customers. For this role, fluency in both English and French (spoken and written) is required.

Responsibilities Of The Position Include

• Answer, process, and document incoming phone calls, emails, and letters from retail consumers in a fast-paced call center environment
• Provide exceptional customer support in both English and French
• Troubleshoot consumer concerns and offer effective solutions
• Maintain accurate and professional customer interaction records

Requirements Of The Position Include

• High school diploma or equivalent
• Fluency in both English and French (spoken and written)
• Six months of customer service experience
• Excellent verbal and written communication skills
• Computer skills, with experience in data entry, email, and the internet
• The ability to work well in a fast-paced, team environment

Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

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